Shipping policy
Last Updated: June 2026
Welcome to GNOMARA. We are committed to providing a transparent and reliable shopping experience for all customers.
COMPANY INFORMATION
| Business Information | Details |
|---|---|
| Trade Name | GNOMARA |
| Store Owner | Giovanni Filosa |
| gnomara@outlook.com | |
| Phone | +39 3388823813 |
| Address | Via Toledo 16, Napoli, NA, 80134, Italy |
ORDER PROCESSING
All orders are processed within 1-3 business days after payment confirmation.
| Stage | Estimated Time |
|---|---|
| Order Verification | 0-24 Hours |
| Processing & Packaging | 1-3 Business Days |
| Dispatch | 1-2 Business Days |
Orders are not processed on weekends or public holidays.
SHIPPING TIMES
Estimated delivery times vary depending on destination and local carrier operations.
| Destination | Estimated Delivery |
|---|---|
| Italy | 5-12 Business Days |
| Europe | 6-14 Business Days |
| United Kingdom | 6-14 Business Days |
| United States | 7-16 Business Days |
| Canada | 7-18 Business Days |
| Australia & New Zealand | 8-18 Business Days |
| Rest of World | 8-20 Business Days |
Delivery estimates are not guarantees and may vary due to customs procedures, weather conditions, carrier delays, peak seasons, or unforeseen circumstances.
SHIPPING FEES
| Order Value | Shipping Cost |
|---|---|
| Standard Orders | Calculated at Checkout |
| Promotional Campaigns | May Include Free Shipping |
| Special Products | Displayed at Checkout |
TRACKING INFORMATION
Most orders include tracking information.
| Tracking Status | Description |
|---|---|
| Order Confirmed | Payment received |
| Processing | Preparing shipment |
| In Transit | Package moving through carrier network |
| Out for Delivery | Delivery scheduled |
| Delivered | Package delivered |
Tracking information may require 2-5 business days to become active after shipment.
CUSTOMS & IMPORT DUTIES
International orders may be subject to customs duties, VAT, taxes, or import fees imposed by local authorities.
These charges are the responsibility of the recipient and are not included in product or shipping prices unless explicitly stated.
INCORRECT ADDRESSES
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address:
| Situation | Resolution |
|---|---|
| Returned Package | Reshipment available at customer's expense |
| Lost Due to Incorrect Address | Refund not guaranteed |
| Address Change Before Dispatch | Usually possible |
LOST OR DELAYED PACKAGES
If your shipment appears delayed:
-
Verify tracking information.
-
Contact your local carrier.
-
Contact our support team.
Packages confirmed as lost by the carrier may qualify for replacement or refund after investigation.
DAMAGED ITEMS
If an item arrives damaged:
| Requirement | Deadline |
|---|---|
| Report Damage | Within 48 Hours |
| Photos Required | Yes |
| Packaging Photos | Recommended |
Claims submitted after this period may not be eligible for review.
CANCELLATIONS
| Order Status | Cancellation Availability |
|---|---|
| Not Processed | Usually Available |
| Processing | Not Guaranteed |
| Shipped | Not Available |
CONTACT
For any shipping-related questions:
Email: gnomara@outlook.com
Phone: +39 3388823813